At Insight Numeric, LLC (“Insight Numerics” or the “Company”), we respect and protect the privacy of our customers and the security of the information that they entrust to us as though it were our own. We greatly value our relationship with you and we want you to understand the standards that govern the information and privacy practices of our Site. Throughout this Privacy Policy, we refer to information that personally identifies you as “personal information.”

This privacy statement covers the websites https://insightnumerics.com, https://www.insightnumerics.com, the User Portal at https://portal.insightnumerics.com, and the Online Help Guide at https://help.insightnumerics.com (collectively, the “Site”). If you have questions or concerns regarding this statement, you should contact us at info@insightnumerics.com.

 

Information We Collect

We collect personally identifiable information such as your name, email address, phone number, credit card information, as well as client name and account information in order to provide our services and process payments from you.

From time to time we may post testimonials on our Site. We will request your permission to post testimonials prior to posting testimonials with your personally identifiable information.

 

We protect your information

We work to protect your personal information and your documents and information (“Data”) including email address from loss, misuse or unauthorized alteration by using industry-recognized security safeguards such as firewalls.

Our employees and agents are trained and required to safeguard your information. Using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

All communications between your computers and our User Portal are secured with 128-bit Secure Sockets Layer (SSL) encryption. We use DigiCert’s SSL Certificate.

We require you to enter your email address each time you login.

These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your Data.  We hold web security paramount and have taken the necessary precautions in keeping your information secure, however, we cannot ensure or guarantee the security of any information you transmit to us via the Site.

 

How we use the information

We do not sell or rent your personal information to anyone except as described in this privacy policy (see “Our Relationships with Third Parties”).  We do not share your personal information with anyone outside of Insight Numerics for their marketing or promotional use except as described in this privacy policy (see “Our Relationships with Third Parties”).

We will not review, share, distribute, print, or reference any of your Data except as provided in Insight Numerics’ End User License Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, quality concern or suspected violation of Insight Numerics’ End User License Agreement, or as may be required by law. Of course, you are responsible for maintaining the confidentiality and security of your user registration and password, if applicable.

We may also collect certain aggregated information from visitors to and customers of our Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the Service. These log files are not tied to personally identifiable information. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.  See “How we use Web technologies,” below, for information on how we use cookies and other tracking technologies.

Because of the nature of our business, this Site is not designed to appeal to children under the age of 13. We do not knowingly request or receive any information from children.

 

Our relationships with third parties
We contract with third parties to assist us in servicing you, for example, by processing customer purchases or providing customer service. The contracts outline the appropriate use and handling of your information and prohibit third parties (such as our credit card processors and email service provider) from using any of your personal information for purposes unrelated to the product or service for which they’ve been contracted including their own marketing purposes. Vendors are required to maintain the confidentiality of the information we provide to them.

We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities to comply with a legal process such as a court order, subpoena, search warrant or a law enforcement request.

Our Site may provide links to third party sites, such as those of our business partners and online advertisers. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.

Should we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional information following any change of control.

We may use sources outside of Insight Numerics to supplement the information you give us. For example, we may validate your address using other sources. We use this data to help us maintain accuracy and provide you with better service.

 

How we use Web technologies

We use a variety of technologies on our Site. Among these are cookies, which are pieces of information that our Site provides to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Our cookies are not tied to personally identifiable information. Cookies also allow us to customize your visit to our Site by recognizing you when you return. For this purpose, your personally identifiable information is tied to our cookies. You can choose to decline cookies while at our Site, however, this may limit your ability to access certain areas of our Site. Most browsers accept and maintain cookies by default. Check your browser’s “Help” menu to learn how to change your cookie preference. 

When we track activity on our Site, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you get to our Site and any links you click on to leave our Site. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our sites. We use your Site activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized web experience and to tailor our offerings to you.

To provide you with a seamless experience, we may occasionally use third party APIs with embedded form methods known as “tokens” to keep your information secure. Insight Numerics does not save user payment information on our servers. The process of using tokens with our third party payment processor is Payment Card Industry (PCI) compliant.

Cookies placed by third party services are governed by the third party terms and privacy policies applicable to those services (which we encourage you to read).  

Further information on the use of cookies can be found at: www.cookiecentral.com/faq.

 

We give you choice and control

We may use your contact information to tell you about other products or services that we think might interest you. However, if you don’t want us to contact you for promotional purposes, you can tell us when you provide the information. You may also specify your contact preferences on our Site or follow the unsubscribe instructions included in each promotional email. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices.) You may not opt-out of these types of transactional messages.

You can update or correct your contact information including email address relating to your Insight Numerics account by logging into your account on our User Portal. 

 

Changes in this Privacy Policy

If we decide to change our privacy policy or email policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

You can contact us

If you have questions or concerns about Insight Numerics’ collection, use, or disclosure of your personal information, please email us at info@insightnumerics.com. You may also write us at: Insight Numerics, LLC 497 High Street, Unit 469, Westwood MA 02090, USA

Last updated: January 28, 2021